TERMS AND CONDITIONS

These terms and conditions apply to Services provided by Complete Yoga Studio is a brand owned by Feelwell Limited (‘Feelwell’/’we’/’us’/’our’), a limited company, registered in England and Wales under Company Number 10533258, c/o Wellers 1 Vincent Square, London, SW1P 2PN.

You may contact us by email at info@completeyogastudio.com by writing to the above address and our and our official opening hours for correspondence and contact are Monday to Friday, 9am to 5pm.

These terms and conditions apply to all Services we provide under complete Yoga. Please read these terms and conditions carefully before purchasing. If there is any conflict between these terms and conditions and any specific terms which might apply to a specific course, then the course specific terms shall apply. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us. Purchasing any of our Services will be deemed as conclusive acceptance of these terms and conditions.

Definitions

“Confidential Information” means information in written, graphic, recorded, machine readable or other form concerning our business, clients, suppliers, finances and other areas of our business or products or services, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

“Course Materials” means the information provided by Complete Yoga Studio to accompany a course provided as part of the Services whether in hard copy, electronic form or digital form.

“Fees” means the fees paid by you to Feelwell for the Services.

“Services” means the provision of yoga courses via online modules and/or classroom activities and/or the use of Course Materials, together with such other services as shall be agreed from time to time.

“Website” means www.completeyogastudio.com

“you” means the individual purchasing the Services.

The Services

2.1. We will provide the Services with reasonable skill and care in accordance with the course description set out.

2.2. We will use all reasonable endeavours to meet any course/class dates agreed with you, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract. For the avoidance of any doubt, time shall not be of the essence for the purposes of our carrying out the Services pursuant to this contract.

2.3. We reserve the right in our absolute discretion to vary or withdraw any of the Services without notice, whether to make improvements to the same or otherwise.

2.4. We expect you to satisfy yourself that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result from your purchase and completion of any of the Services.

Ordering Services

3.1 When you place an order for Services you are offering to purchase the Services on these terms and conditions. Feelwell reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clauses 3.2 below.

3.2. Following receipt by us of your order for Services we will contact you confirming receipt of your order. A legally binding agreement between us and you shall come into existence when we have received both of the following and issued confirmation of acceptance:

(a) a validly completed enrolment form; and
(b) payment of all the relevant Fees from you (or acceptance of a valid payment plan as the case may be).

3.3 When completing the enrolment form please ensure you do so accurately and clearly, so that we can process your order efficiently. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate. Your order must be made on our official enrolment form only.

3.4 We reserve the right to withdraw any aspect of our Services, including any course/class or aspect thereof. We will write to inform you as soon as reasonably possible where any aspect of the Services you have ordered is no longer available. If you have already paid for the Services, we will refund to you the full amount you have paid to us (or a proportionate part thereof, as applicable).

3.5. Where your order consists of multiple courses/classes, once we have a legally binding contract in place, you shall be liable for attending all courses/classes forming part of that order.

3.6 Please note that all modular bookings within all our courses are subject to availability, and are provided on a first come, first served basis.

Cancellation and Variation etc

4.1. Subject to clause 4.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.2 above, then you are permitted within 14 days starting on the day after the date we have issued confirmation of acceptance in accordance with clause 3.2, to cancel your purchase of the Services.

4.2. To apply to cancel this contract, please notify us in writing via email to info@completeyogastudio.com or post to the addresses as provided in the Notices clause below. Please include details of your order to help us to identify it. We will email you to confirm we have received your cancellation. Your cancellation will be effective from when we have notified you that we have received such notice of cancellation. Please note that any refund due to you may be subject to any permitted deductions and you will have to pay the costs of return of any Course Materials (where applicable).

4.3. If you have already accessed, attended or downloaded all or part of the Services within the 14 days as set out at clause 4.1 then you shall have no right to cancel your order.

4.4. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services (whether as a result of injury, whether sustained on the course or outside of it, or illness or otherwise) and any other cancellation and / or variation of course dates will be at our absolute discretion.

Fees and Payment Arrangements etc

5.1. The Fees for the Services shall be as stated at the time you place an order for them (or as otherwise agreed).

5.2. If you wish to change the scope of the Services after we accept, and we agree to such change, we will modify the Fees accordingly.

5.3. Unless otherwise specified at the time you purchase the Services, the Fees are not VAT chargeable but exclusive of any relevant third-party costs (where applicable). If applicable, any such costs will be made clear to you prior to you finalising the purchase of the Services.

5.4. Unless a payment plan is utilised, Fees must be paid in full prior to you attending any course or taking part in any other Services and such Fees shall be debited from your credit / debit card at the time of purchase.

5.5. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and Feelwell shall not be responsible for these.

5.6. You shall be responsible for all costs you incur in connection with your attendance at any of our courses/classes.

5.7. For the avoidance of any doubt, regardless of how your Fees are paid, it is your responsibility to ensure that all payments that are due to us are always paid promptly. We shall be entitled to charge interest on late payments at the relevant default interest rate to be applied from time to time. Where it proves necessary to commence legal proceedings and / or instruct debt recovery and civil enforcement agents to collect outstanding debts, we shall be entitled to recover all associated court fees, legal and other costs and expenses of such recovery in addition to the debt and interest.

Your Obligations

It is your responsibility to ensure that:

(a) you provide us with all relevant information that we request from you in order to provide the Services and that it is complete and accurate in all material respects;

(b) you co-operate with us in all matters relating to the Services; and

(c) you comply with all applicable laws, including health and safety laws when attending our premises and our venues.

6.2 If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 1:

(a) we will be entitled to suspend performance of the Services until remedied and to terminate the contract under the termination clause where we consider it appropriate to do so;

(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay performing the Services; and

(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from your breach.

6.3. You undertake to read and agree to our Health Disclaimer Document as well our Privacy Policy.

Liability

7.1. Neither Feelwell nor our trainers accept any liability for (i) any loss or corruption of data resulting from using our online services or any other IT issues resulting therefrom, (ii) any costs, fees or expenses arising directly or indirectly from your taking part in the Services (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential losses, costs or expenses arising from any breach of the terms of this Agreement.

7.2. Except to the extent that they are expressly set out in these terms and conditions, all other conditions and warranties are excluded to the fullest extent permitted by law.

7.3. Subject to clause 7.4 below, and notwithstanding anything to the contrary contained or referred to herein, Feelwell’s total liability to you arising from or in connection with the Services (and whether the liability arises as a result of breach of contract, negligence or otherwise) shall be limited to the Fees received by us in connection with the relevant Services.

7.4. Nothing in this Agreement shall exclude or limit Feelwell’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.

Confidentiality

8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

8.3. This clause shall continue notwithstanding termination of these terms and conditions.

Termination

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect and without any refund whatsoever if you:

  • fail to pay your Fees when due;
  • act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Feelwell, or any trainer who provides any of our courses or any fellow student;
  • steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending one of our courses;
  • intentionally or recklessly damage our property or the property of our employees or other students attending our premises or one of our courses;
  • are intoxicated through alcohol or illegal drugs while on our premises or one of our courses;
  • commit any criminal offence committed on our premises or where the victim is our employee or student;
  • act in any other way which may be reasonably considered as poor behaviour or contrary to the interests of Feelwell or its other students or reputation; or
  • are otherwise in breach of these terms and conditions.
 

9.2. We have a zero-tolerance policy to any form of abuse towards our staff or mentors by you or any authorised representative appointed by you (which may include your parents, guardian, partner, spouse, friend etc.) If you or your authorised representative is accused of abusive behaviour to our staff or mentors, we may immediately suspend you from the course whilst we investigate the matter. If we subsequently find you guilty of such behaviour, acting reasonably, we may permanently remove you from the course, terminate this contract and you will forfeit any and all sums you have paid to us up until that date. We further reserve the right to take further legal action against you where we deem it appropriate.

Entire Agreement

10.1 These terms and conditions, together with any document attached to or referred to herein, represent the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering these and any other terms and conditions with us.

Force Majeure

11.1 We shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, Government edict or regulation, or any failure to provide a course caused by personal tragedy to any trainer or a member of their family or illness.

Law and Jurisdiction

12.1 This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

Variation to Terms & Conditions

13.1 We shall be entitled to vary these terms and conditions at our discretion and without prior notice to you.

Notices

14.1. You can contact us by any of the following methods:

Email: info@completeyogastudio.com

Post: Feelwell Limited c/o Wellers London 1 Vincent Square, London, SW1P 2PN.

14.2 A notice or other communication is deemed to have been received:
(a) if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;

(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

(c) if sent by email, at 9.00 am the next working day after transmission.

These terms and conditions were last updated on: 01/08/2019

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