PRIVACY & COOKIE POLICY

Complete Yoga Studio collects your information in many ways when utilising our website. If you enquire about a course, venue, access our student zone platform or write a blog comment. This is for the purpose of handling your enquiry to which it was made and to assist you with your studies.

Complete Yoga Studio is a brand owned by Feelwell Limited (‘Feelwell’/’we’/’us’/’our’), a limited company, registered in England and Wales under Company Number 10533258, c/o Wellers 1 Vincent Square, London, SW1P 2PN.

You may contact us by email at info@completeyogastudio.com by writing to the above address and our and our official opening hours for correspondence and contact are Monday to Friday, 9am to 5pm.

At Feelwell your privacy is one of the most important elements to our business and we are committed to taking all measures to ensuring that your data is safe, fit for purpose and harnessed through the correct legal means.

This policy outlines the how we collect personal data and what the data is used for. It will also cover how we keep your data safe and secure as well as times where your data might be disclosed to third parties. This policy has been updated to correspond with GDPR 2018 on May 21st, 2018. This policy is subject to review in line with our policy review policy.

1. By using Feelwell’s website you are bound by the terms of this privacy policy and please be aware that for the purpose of providing the best service we can as well as changes in legal legalisation, this policy may change or update from time to time.

2. It is your responsibility as the user to ensure before submitting any data to our website that you have read and are comfortable with how we handle your data via this website.

3. If you have any questions or issues with our policy, please do email us at info@completeyogastudio.com

Feelwell collects your information in many ways when utilising our website. If you enquire about a course/class, venue, access our member zone platform or write a blog comment. This is for the purpose of handling your enquiry to which it was made and to assist you with your studies.

The range of information collected on you is dependent on what aspect of the website that you have submitted your details to and how much information you have volunteered. This includes but is not limited to; Name, email address, phone numbers, home address, IP address, disabilities, identification, date of birth, next of kin details, card information and past certification. The extent of the details collected depends on if you have enrolled on to a course, made an enquiry or requested support from our tutoring or accounts team.

All card information ascertained is destroyed immediately after use in coherence with our data destruction policy and is not stored in any format. Feelwell only uses trusted brands with a reputation of data security and is solely collected for the purpose of collecting or taking payments.

Through cookies, we may also track how long you have used our website, which pages you have clicked on, which pages you have visited and how long for. This process is to help aid with both our marketing and service to our customers.

Your Information may be used in one or more of the following ways:

1. Marketing and re-marketing with relevant course promotions and offers that we deem you will be interested in.
2. To create a better user experience on this website
3. To keep you updated of policies, important changes to your course and general communication to provide you with the best service.
4. To meet your expectations of our service through contractual obligations.
5. To give you access to our member zone platform with the correct level of access.
6. Collecting of payments

Feelwell retains information for durations we deem appropriate to fulfil our contractual and service obligations. This time period varies depending if you have purchased a course, submitted an enquiry or simply visited our website. Your information is held securely on the most relevant system to which is appropriate for the level of interest you have in our products or services.

Feelwell does work with third parties for marketing, however we never share your data with third parties unless we have your full, transparent consent to do so.

Feelwell utilises third-party services to help us fulfil our contractual obligations and business needs. This includes but is not limited to, accountants, third-party processors, customer relationship manager and awarding bodies. All third-party companies are given only the information sufficient to perform their duties for the purpose they were hired and Feelwell has validated their compliance with GDPR to ensure your data is safe and not misused in any way.

Staff employed by Feelwell have all be trained on how to handle your data and restrictive access to your data is issued to ensure it is only available to fulfil the duties of contractual obligations. Your data is protected by both being encrypted and password protected.

Keeping your data safe is integral to Feelwell. All reasonable measures of maintaining your data’s security has been taken, including but not limited to, encryption, safe data destruction in coherence to our data destruction policy, password protection, safe file backup service and sourcing reliable third parties. These measures help Feelwell to prevent misuse. Third parties data storage policies are validated prior to us consenting to use your data for our contractual obligations to ensure it meets both our standards and that imposed by GDPR.

Feelwell may have third party links on our blog, within our partners page and member zone platform. This is for the purposes of both our contractual obligations, as part of our service and to improve our user experience. Please note if you click on a link and leave this website you are now bound by their privacy policy and not the terms stated within this policy.

At any time, you may request the information we hold on you. There is no charge for this, unless subsequent charges are induced depending on the level of your request. Acknowledgement of your request will occur within 5 working days and be delivered within 30 working days depending on the depth and complexity of your data request. If it is a data request with complexity this may take up to three months for us to deliver it in a clearly formatted manner. Please view our information request policy for further details.

Please ensure your details are kept true and accurate to enable us to provide you with the best possible service. If certain details change, including, but not limited to phone, email, name or address change, please contact info@completeyogastudio.com so we can safely destroy your previously data and replace it with more accurate and up to date information.

Feelwell uses cookies on this website. Cookies are that store in your browser from our website. The purpose of these cookies is for us to better understand user experience, marketing reasons and to gauge the effectiveness of our website. Please note that no personal information is collected by our cookies and is simply to increase our understanding of user behaviours to help us improve our website for our customers.

You may delete the cookies from our website at any point through your computer’s user settings. Please be aware that this may incur a reduction in the functionality of our website to your experience.

Any questions in relation to this policy or how we harness and use your data, please contact our head office by emailing info@completeyogastudio.com to communicate with our Data Protection Officer, Ms Anushree Puri.

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